Fees: Citi will cover all costs associated with your fingerprinting process.

• A printout of the Request for Live Scan Form Please print from this website at the end of the transaction.
• Non-expired Approved Identification. Approved ID includes:
  OPTION 1: Acceptable Primary ID (bring 1)
  
  • Sate Issued Driver's License
  • State Identification Card
  
  OPTION 2: Acceptable Secondary ID PLUS 2 Supplemental Documents
  Secondary ID (bring 1 of the following)
  • State government issued Certificate of Birth
  • U.S. Active Duty/Retiree/Reservist Military Identification Card (000 10-2)
  • U.S. Passport
  • Federal government Personal Identity Verification Card (PIV)
  • Department of Defense Common Access Card
  • U.S. Tribal or Bureau of Indian Affairs Identification Card
  • Social Security Card
  • Court Order for Name Change/Gender Change/Adoption/Divorce
  • Marriage Certificate (Government issued certificate)
  • U.S. Government issued Consular Report of Birth Abroad
  • Foreign Passport with appropriate immigration document(s)
  • Certificate of Citizenship (N560)
  • Certificate of Naturalization (N550)
  • INS I-551 Resident Alien Card issued since 1997
  • INS 1-688 Temporary Resident Identification Card
  • INS I-688B, I-766 Employment Authorization Card
  
  PLUS Two Supplemental Documents (bring 2 of the following):
  • Utility bill (with matching address)
  • Jurisdictional voter registration card
  • Vehicle registration card/title
  • Paycheck stub with name/address
  • Spouse/parent affidavit
  • Cancelled check or bank statement
  • Mortgage documents

If you are not submitting to FINRA, your fingerrprinting process should take less than a minute or two at the fingerprinting location. If you are processing for submission to FINRA, your fingerprinting process is expected to take between 10 to 15 minutes. Your fingerprints will be submitted immediately generally takes a few hours for the results to be available to Citi. Virtually all fingerprint results are returned to Citi within 48 hours.

Approximately 2% of the Applicants will be rejected due to poor fingerprint image quality. If you received a rejection notification, please follow the steps below:

1. Click on Transaction History

2. Use your email to access the page (just like how you create the transaction)
3. Click on your transaction (if you don't see it, change the date range)
4. Scroll down a little to the section that says "Available Options for"
5. Then click on the "Resubmit" link to initiate the resubmission process.
6. Select a new appointment date/time with the same Live Scan location (you use the same location)
7. Bring the QR Code and Payment ID.
8. Then go to the appointment to be re-fingerprinted.

However the following policies apply:

• Must bring the Rejection Letter from the FBI or the Requesting Agency.
• Must complete the Resubmission within 30 days (we recommend 14 days).
• Must return to the Original Fingerprint Location to perform the Resubmission.
• Rejection must be caused by poor fingerprint quality. If you entered the data incorrectly, you must initiate a NEW transaction.
• We recommend that you apply ample lotion to your hands throughout the day for at least one week prior to returning to the Live Scan location for resubmission.

Simply click on "Get Fingerprinted" menu at the top of the page. Then, proceed as a guest or register as a User. Then select the "Live Scan Locations" to find a Live Scan provider near you.