Your fingerprints will be submitted to Cal-DOJ immediately and typical Cal-DOJ turn-around time is only a few hours. Virtually all of the fingerprint background check transactions are completed within 48 hours. However, some transactions can take several days due to poor fingerprint quality and on rare occasions when searching decades old fingerprint records are necessary, it can take up to a couple of weeks.

Your transaction should be submitted to Cal-DOJ within 24 hours from the time of your fingerprinting session. Click on the Transaction History link to view the latest Status and the ATI (your transaction ID). If the transaction Status shows “Completed”, it means your Live Scan transaction has been successfully submitted to Cal-DOJ and an SCN tracking number will be assigned by Cal-DOJ after receipt of your transaction. We do not have additional information beyond Cal-DOJ assigned SCN tracking number. However, if your transaction does not reflect a “Completed” status after 24 hours from the time of your fingerprinting session; please email us at support@applicantservices.com. Please include your name, date of the transaction, and the Payment ID in your email inquiry.

You may use the following link to check on Cal-DOJ’s transaction processing progress: https://applicantstatus.doj.ca.gov/
You will need ATI and your Date of Birth to check status which can be found on the Transaction History page:

You may use the following link to check on Cal-DOJ’s transaction processing progress: https://applicantstatus.doj.ca.gov/
You will need ATI and your Date of Birth to check status which can be found on the Transaction History page:

If it has been 3 weeks since you were fingerprinted and there is still no status, please contact us at support@applicantservices.com for further assistance. When emailing us, please include your Payment ID, ATI number, your name, and date of your live scan transaction in the email body.

Approximately 2% of the Applicants will be rejected due to poor fingerprint image quality. If you received a rejection notification, please follow the steps below:

1. Click on Transaction History
   
2. Use your email to access the page (just like how you created the transaction)
3. Click on your transaction (if you don’t see it, change the date range)
4. Scroll down a little to the section that says “Available Options for”
5. Then click on the "Resubmit" link to initiate the resubmission process.
6. Select a new appointment date/time with the same Live Scan location (you use the same location)
7. Bring the QR Code and Payment ID.
8. Then go to the appointment to be re-fingerprinted.

"RESUBMISSION" is FREE! However the following policies apply:

• Must initiate a Resubmission from this website by using the steps outlined above.
• Must complete the Resubmission within 30 days (we recommend within 14 days).
• Must return to the Original Fingerprint Location to perform the Resubmission.
• Rejection must be caused by poor fingerprint quality. If you entered the data incorrectly, you must initiate and pay for a NEW transaction.
• When returning to be re-fingerprinted for resubmission, we recommend that you apply ample lotion to your hands throughout the day for at least one week prior to returning to the Live Scan location for resubmission.

If you have received two rejection letters from Cal-DOJ or the Requesting Agency, you may send a Name Check request to Cal-DOJ to transition from the Fingerprint Background Check process. Name Check Form can be found at: https://oag.ca.gov/sites/all/files/agweb/pdfs/fingerprints/fbinamecheck.pdf

Biometrics4ALL offers more than 1,000 Live Scan Locations throughout California. Simply click on "Get Fingerprinted" menu at the top of the page and proceed to process a transaction. Or select the "Live Scan Locations" option at the top to find a fingerprinting provider near you. However, you must complete the transaction online otherwise it will not be the Social Distancing Live Scan process.